Support

Find help resources, troubleshooting tips, and ways to contact us.

Welcome to Kvanz Support. We are committed to resolving issues quickly and ensuring you have the best experience with our driver app and platform. Use the quick links to jump to what you need, or contact us directly and we will be happy to help.

Contact Methods

  • Email: support@kvanz.com
  • In‑App: Open the app → Profile → Help & Support to submit a ticket.

Support Hours & Response Times

Our team is available Monday–Friday, 9:00 AM–5:00 PM (PST). We aim to respond within one business day and resolve most issues within 2–3 business days depending on complexity and required investigation.

Troubleshooting

  • Force close and reopen the app, then try again.
  • Check your internet connection and device OS is up to date.
  • Ensure app permissions (Location, Notifications, Camera if required) are enabled.
  • If the issue persists, include screenshots, steps to reproduce, and app version in your message.

Report a Bug

Please describe the problem, steps to reproduce, expected vs. actual behavior, device model, OS version, and app version. Send reports to support@kvanz.com.

Feature Requests

We welcome suggestions. Share your use case and desired outcome so we can evaluate and prioritize it effectively. Email us at support@kvanz.com.

Account & Billing Support

For login issues, profile changes, subscription questions, or invoices, contact us and include your organization name and registered email to help us locate your account quickly.

App Permissions & Privacy

Location and notification permissions are required for core functionality. Learn more in ourPrivacy Policy.

Request Data Deletion

To request deletion of your personal data, emailsupport@kvanz.comfrom the email associated with your account. We will confirm and process your request in accordance with our data retention policies and applicable regulations.

System Status & Outages

If you suspect a service disruption, please contact support. Include timestamps and error messages so we can investigate quickly. If there is a known incident, we will share updates via support responses.

Terms & Policies

Contact Information

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